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Childcare and the coronavirus (COVID-19)

The coronavirus/COVID-19 raises many questions for the parents and guardians of the children. On this page you can find frequently asked questions about the coronavirus and childcare. Vlietkinderen observes all measures and agreements of the RIVM, and advises parents to follow them.

A child-friendly explanation about the coronavirus? Then download the informal and handy poster of Vlietkinderen.

Entertaining children at home? Download the coloring page here.

Coronavirus, our measures

Vlietkinderen does everything it can to be there for the children and their parents. We continue to provide a safe place! If a child develops complaints during the day, we will contact the relevant parents with the request to pick up the child as soon as possible. When three or more children in a group have developed complaints such as a cold, cough and/or fever, we report this to the GGD, department of infectious disease control. If necessary, an investigation can be initiated and the GGD can take tests with the consent of the parents. For more information see: guideline for outbreak research COVID-19 at childcare centers and primary schools (Dutch).

In order to minimize the risk of contamination, the distribution of children over available spaces is applied at locations where possible. In addition, a distance of 1.5 meters is kept between staff members.

What can you do yourself to prevent the spread?

They also say: good preparation is half the battle!

  • Therefore wash your hands regularly and thoroughly with soap;
  • Adults always keep 1.5 meters away from each other;
  • Parents/guardians of the children are obliged to wear a mouth cap when collecting/dropping off;
  • Use paper tissues.

What are the symptoms of the virus?

The most common signs/symptoms of the virus are: runny noses, sore throat, cough, fever and shortness of breath. Do you or your child experience these complaints? Then get tested! Stay informed about the latest changes in childcare. 

Frequently asked questions about childcare measures

Below you will find the most frequently asked questions about childcare measures. We keep a close eye on the measures and adjust our working method accordingly.

  • Coronavirus, our measures

    Vlietkinderen does everything it can to be there for the children and their parents. We continue to provide a safe place! If a child develops complaints during the day, we will contact the relevant parents with the request to pick up the child as soon as possible. When three or more children in a group have developed complaints such as a cold, cough and/or fever, we report this to the GGD, department of infectious disease control. If necessary, an investigation can be initiated and the GGD can take tests with the consent of the parents. For more information, see: Guide to COVID-19 outbreak research at childcare centers and primary schools.

    In order to minimize the risk of contamination, the distribution of children over available spaces is applied at locations where possible. In addition, 1,5 meters distance from each other is kept between staff members.

  • Can my child go to childcare?

    Yes, childcare will be available again for everyone from Monday 8 February. From the moment primary schools and daycare are open again, they will no longer offer emergency care. Children can then return to school and/or daycare on a regular basis. The BSO, on the other hand, will remain closed for the time being. Groups of children at the BSO often consist of children who attend different schools. Opening the BSO could therefore lead to extra contacts and possibly extra infections. In addition, it has a secondary effect on the pressure at work. In principle, children whose parents work in crucial professions and children in a vulnerable position can go to their own BSO and school for emergency care.

  • Who is emergency shelter available for?

    Emergency shelter is available for:

    • Children of whom one or both parents work in a crucial profession;
    • Children for whom customization is required due to special problems or a difficult home situation.

    Emergency care provided by a childcare organization is only available to children of parents who have a contract with the childcare and for the number of hours agreed in the contract. Note: This is different from the situation in the spring. Do you work in a crucial profession and do you want to use extra childcare during regular opening hours? In this case, please contact us to see if additional billing is required.

  • Who provides emergency care?
  • Are all Vlietkinderen locations open for emergency care?

    The BSO locations are merged where possible. Follow our information about this via the parent portal or contact klantenservice@vlietkinderen.nl

  • What can parents in critical professions do?

    Parents with crucial professions can make use of emergency care. This emergency shelter allows them to go to work and contribute to keeping society going. These are professional groups that require continuous occupation in the current circumstances. Check out our next question: what falls under critical groups.

  • What are Critical Occupations?

    These are the most important professions we need now to keep society going - but it's not all-encompassing. View the list of crucial professions here.

  • How should I make it clear at school or daycare that I or my partner are part of the crucial professions?

    You can indicate this at your school or childcare location. You do not (in most cases) need to demonstrate this by means of a statement from your employer. We trust that in this exceptional time only parents who work in a crucial profession will call on emergency care.

  • What if I work in a crucial profession, but my partner doesn't?

    The starting point for one parent who performs a crucial profession is that parents arrange childcare at home as much as possible. If it is not possible to take care of the children themselves, these parents can still take the children to emergency care.

  • My job is not included in the list of crucial professions, but I do contribute to the fight against the corona virus. What's up with that?

    The basic principle is that your children do not go to after-school care. A conscious choice has been made for a limited list of professional groups. Only in this way is there sufficient capacity in emergency care for the parents who keep society going.

    It is possible that other solutions can be devised that fit within the measures decided by the government. Care for frail elderly (eg grandparents) is not a good idea!

  • Can my child go to childcare with a cold?

    As indicated earlier, Vlietkinderen observes all measures and agreements of the RIVM. The RIVM has renewed the guidelines regarding children with a cold and childcare / school. For example, the new rule is that children aged 0 to group 8 with a cold can go to childcare under certain conditions.

    Vlietkinderen uses the decision tree to assess whether or not a child with a cold is allowed to go to childcare. The decision tree was drawn up by BOINK (the interest group for parents in childcare) in collaboration with AJN (Jeugdartsen Nederland) and the RIVM. These decision trees are used to determine whether or not the child is welcome at childcare.

  • What are the symptoms of the virus?

    The most common signs/symptoms of the virus are: runny noses, sore throat, cough, fever and shortness of breath. Do you or your child experience these complaints? Then get tested!

  • Is it safe for my child to go to daycare?

    Yes, it is safe for your child to go to daycare. The RIVM indicates that the health risks for children are very limited. It is therefore not necessary for the children to keep 1.5 meters away from each other, even with regard to the pedagogical employee.

    Between parents and pedagogical employees, 1.5 meters must always be kept between themselves. Current hygiene regulations, such as washing hands, not shaking hands, coughing / sneezing into your elbow and not touching your face, remain in force.

  • Can my child, who belongs to a risk group, go to childcare?

    Yes, children belonging to the risk groups do not appear to be at greater risk of a serious course of the Coronavirus than healthy children. Are you in doubt about this? In that case, it is wise to consult with the treating pediatrician and doctor and Vlietkinderen. Does a family member belong to the risk group? Even then it is wise to consult with the doctor and Vlietkinderen.

  • What can you do yourself to prevent the spread?

    They say: good preparation is half the battle!

    • Therefore wash your hands regularly and thoroughly with soap;
    • Adults always keep 1.5 meters away from each other;
    • Use paper tissues.
  • Hygiene childcare: Why wash hands with corona? And how did you wash your hands properly?

    Washing your hands well and often helps to prevent the spread of the coronavirus. We use the step-by-step plan below to explain how children can wash their hands properly (and of course fun).

  • Compensation for parents who do not receive a childcare allowance

    Parents who have not received a childcare allowance or reimbursement from the municipality will receive compensation for the costs of childcare during the closure. This was announced on August 31, 2020. It is not yet known how and who will implement this arrangement. Of course we keep a close eye on this. The link 'questionnaire for parents who do not receive a childcare allowance' explains how to fill in the questionnaire.

    Parents who receive childcare allowance have already received the compensation on their account around 8 July 2020.

  • Where can I go with questions about the coronavirus and childcare?

    Is your question not listed? Then you can always consult the website of the central government. This website contains the most current information about COVID-19. You can also view the central government's 'frequently asked questions from parents about coronavirus and childcare'.

    In addition, childcare organizations can ask questions on the website of changes in childcare. They can also address their trade associations. The Ministry of Social Affairs and Employment is in close contact with sector organizations about the questions raised by childcare organisations.

    Also follow the BOinK websites for questions regarding corona and childcare.

Vlietkinderen customer service

Would you like us to contact you to answer questions about the coronavirus? Fill in the contact form and you will hear from us as soon as possible!

You can of course also send an e-mail to customerservice@vlietkinderen.nl or contact us by telephone on 070 317 59 59.

Customer service can be reached by phone on workdays from 9 a.m. to 5 p.m.

For convenience, we have already listed the options from the telephone selection menu below:

- Choose option 1 if you are already a customer of Vlietkinderen;
- Choose option 2 if you are not (yet) a customer and want more information about our care;
- Choose option 3 for the financial administration;
- Choose option 4 for the HR department;
- Choose option 5 for our secretariat.

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